# Sign in and manage your account

> Create an Enydea account, sign in with e-mail or a social account, reset a password, turn on two-factor, and switch language, theme or account.

Source: https://enydea.com/en/documentation/sign-in-and-account · Last updated 2026-10-02

## Before you start

- You need a browser and the address `https://app.enydea.com/login`.
- To create an account you need an e-mail address you can open, and a way to pay in the checkout of the payment provider. See [Plans and billing](https://enydea.com/en/documentation/plans-and-billing.md).

## Create an account

1. Open `https://app.enydea.com/login`.
2. Click **Create Account**. The **New to Enydea?** banner does the same.
3. On the plan page, choose **Starter** or **Professional**. You can also pick the currency (EUR or USD), add extras under **Customize Your Plan - Add Power-Ups**, choose **Monthly** or **Yearly** (**Yearly** is not available for **Professional**), and enter a discount code under **Have a discount code?**. For what each plan includes, see [Pricing](https://enydea.com/en/pricing).
4. Click **Continue to Account Details**.
5. Under **Personal Information**, fill in **Full Name**, **Email Address** and **Password**. Click **Password Requirements** to see the rules.
6. Under **Company Information**, fill in **Company Name**, **VAT Number**, **Address**, **Postal Code**, **City**, **State/Province** and **Country**. Suggestions from Google Places can fill several of these fields as you type.
7. Click **Create Account**. A dialog shows the total monthly amount and tells you that you will be redirected to the payment page.
8. Confirm the dialog. You go to the hosted checkout of the payment provider, Mollie, and pay there.
9. After payment you return to the Enydea sign-in page. A message says to check your mailbox to activate your account, and to check your spam folder if nothing arrives.
10. Open the e-mail with the subject **Thank you for registering** and click the link in it. The sign-in page opens and shows **Email verified you can now login!**.
11. Sign in.

> **Note:** Each e-mail address and each **Full Name** can belong to only one account.

> **Note:** **Create Account** stays greyed out until the password meets the rules shown under **Password Requirements**: at least 8 characters, with an upper-case letter, a lower-case letter, a digit and one of `@ $ ! % * ? &`. If it stays greyed out with a valid password, sign up with one of the **Sign up with** buttons instead, or write to support@enydea.com.

> **Tip:** After your first sign-in, open **Settings** -> **Account** -> **Company information** and check your address and billing details. See [Settings reference](https://enydea.com/en/documentation/settings-reference.md).

### Sign up with a social account

On the **Create Account** page, click **Sign up with Google**, **Sign up with Facebook**, **Sign up with LinkedIn** or **Sign up with Microsoft**. Follow the prompts of that provider. You return to Enydea, confirm your company details, and continue to payment as above. The sign-in page also has **Continue with** buttons. For a person without an account they create one and continue the same way.

## Sign in

1. Open `https://app.enydea.com/login`.
2. Enter your **Email Address** and **Password**. The eye icon shows or hides the password.
3. Click **Sign In**. Or click **Continue with Google**, **Continue with Facebook**, **Continue with LinkedIn** or **Continue with Microsoft**.
4. If two-factor authentication is on, enter the six digits from your authenticator app. The code is submitted after the sixth digit. If the code is wrong, **Token failed** appears and the dialog opens again.

You land on the **Dashboard**.

The **Remember Me** checkbox is ticked by default. Signing in does not depend on it. The app keeps you signed in on this browser until you click **Log out** or the session expires.

### If sign-in does not work

| Message | What it means | What to do |
|---|---|---|
| Account blocked or not verified check your mailbox! | Your e-mail address is not verified yet. | Open the **Thank you for registering** e-mail and click its link. |
| No active subscription found. Please complete your payment to access your account. | The payment was not completed. | You are taken back to the plan page. Choose a plan, check your details, click **Update Account**, and confirm the payment dialog. |
| Your account has been disabled. Please contact support. | An administrator disabled the account. | Write to support@enydea.com. |

## Reset a forgotten password

1. On the sign-in page, click **Forgot Password?**.
2. Enter your **Email Address** and click **Send Reset Link**. The message **Reset Email send** appears whether or not the address matches an account, so use the address you registered with.
3. Open the e-mail with the subject **Reset your password** and click the link.
4. On the **Reset Password** page, enter your e-mail address, the new password, and the same password again under **Repeat Password**.
5. Click **Set new Password**. The message **Password updated successfully. Please log in.** appears, and you go to the sign-in page.

> **Note:** **Set new Password** stays greyed out until the e-mail address is filled in, the new password meets the rules below and **Repeat Password** is identical. If it stays greyed out with all three in order, write to support@enydea.com.

The sign-up form accepts a password that has at least 8 characters, with an upper-case letter, a lower-case letter, a digit and one of the special characters `@ $ ! % * ? &`. Use the same rules for a new password.

To start a reset while you are signed in, open **Settings** -> **Account** -> **Password Management**, click **Request Password Reset**, enter your e-mail address and click **Send Reset Email**. The **Password** field in **Account Information** does not change your password.

## Turn on two-factor authentication

1. Open **Settings** -> **Account**. Use the gear icon at the bottom of the left menu to open Settings.
2. In the **Activate Two Factor Authentication** card, click **Get QR-code**.
3. Scan the code with an authenticator app, such as the Google or Microsoft authenticator. The entry is named Enydea.
4. Type the code from the app into **After adding fill in the code**.
5. Click **Verify**. The card changes to **Two-factor Authentication** and says it is activated.

Each click on **Get QR-code** creates a new code. Scan the newest one.

To turn it off, click **Reset or deactivate two-factor authentication** in the same card. Two-factor stops at once. To use it again, repeat the steps above.

## Change the language

You can switch language in two places:

- On the sign-in page, use **Language** at the top right.
- In the app, open **Settings** -> **Account**. In the **Account settings** block, use **Language**.

Choose **English**, **Nederlands**, **Française** or **Deutsch**. The app reloads in that language and remembers your choice in this browser.

> **Note:** Some screens stay in English in every language: Social Media, Google Ads, Action Items, Chats, Files and AI Agents, and parts of Leadfinder, Mailbox and Advertising.

## Switch between light and dark theme

In the footer of the left menu, click the theme icon. Its tooltip reads **Toggle to dark theme** or **Toggle to bright theme**. Your choice is saved on your account, so it follows you to other browsers.

## Switch accounts on one browser

Every account that signs in on a browser is remembered by that browser. When two or more accounts have signed in, a **Switch Account** icon appears in the footer of the left menu.

1. Click **Switch Account**.
2. Choose the account. The current account is greyed out. The app reloads and shows that account.
3. To add another account, click **Add Account** in the same menu and sign in on the page that opens.

One login belongs to one company. To work in two companies, use two logins.

## Sign out

Click the **Log out** icon in the footer of the left menu.

## Related

- [Setup Wizard](https://enydea.com/en/documentation/setup-wizard.md)
- [Navigating Enydea](https://enydea.com/en/documentation/navigating-enydea.md)
- [Team and roles](https://enydea.com/en/documentation/team-and-roles.md)