# Connect your mailbox

> Connect Office 365 or another email account to Enydea, test the connection, set sync, sender details and signatures, and connect a shared team mailbox.

Source: https://enydea.com/en/documentation/tutorial-connect-your-mailbox · Last updated 2026-10-02

## Goal

Connect your own mailbox so you can read, send and track email from Enydea. This takes about 10 minutes.

## What you need

- The login of the mailbox you want to connect.
- For Office 365: be aware that some company accounts need a Microsoft 365 administrator to approve Enydea first.
- For Gmail and most other providers: an app password if the account uses two-factor sign-in. Create it in your provider's account security settings.

## Steps

![The Email Integration tab of Settings with the personal mailbox connection](https://enydea.com/seo-assets/screens/settings-email.webp)

*Settings, Email Integration.*

1. Click the gear icon in the sidebar footer to open **Settings**, then open the **Email Integration** tab.
2. In **Your Personal Mailbox**, open **Select Provider** and choose one:
   - **Microsoft Office 365**
   - **IMAP / SMTP (other provider)** for Gmail, Google Workspace, Outlook.com, Yahoo, Fastmail, Zoho and others
   - **Google Gmail** is also listed. For Google accounts, use **IMAP / SMTP** with the Gmail preset instead.
3. For Office 365, click **Connect Account**. Your browser goes to the Microsoft sign-in page in the same window. Sign in, approve, and you return to Settings.
4. If Microsoft asks for administrator approval, click **Temporary connection (no admin approval)** instead. It lasts about an hour. You must reconnect until your Microsoft 365 administrator approves the app.
5. For IMAP / SMTP, click a **Quick fill** button, for example **Gmail / Google Workspace (app password)**. The presets are Gmail / Google Workspace, Outlook.com / Microsoft 365, Yahoo Mail, Fastmail and Zoho Mail. They fill in **IMAP server**, **Port** and the SMTP details.
6. Enter your **Username** and **Password** (an app password if your provider requires one). Click **Connect Account**.
7. Enydea checks receiving and sending. If the password is wrong or sending fails, an error explains what to fix and the form stays open. Correct it and click **Connect Account** again.

> **Tip:** To change an IMAP mailbox later, click **Edit settings**. The password is not shown, so enter it again to save.

## Test and tune the connection

1. Under **Connection Status**, check that it says **Connected**, then click **Test Connection**. A message confirms "Connection test successful!" or says the test failed.
2. Under **Synchronization Settings**, keep **Enable automatic email synchronization** on and pick **How often to sync**: 5, 10, 15 or 30 minutes, or 1 hour. **Sync Now** syncs at once.
3. Under **Sender Settings**, set **From / display name**, **Reply-To address**, **Default CC**, **Default BCC** and **Email footer / disclaimer**, then click **Save Sender Settings**. Office 365 may ignore the display name, depending on your company's policy.
4. Scroll to **Email Signatures** and click **Add Signature**. Enter a **Signature Name**, choose **When to use this signature** (**Always**, **Date Range** or **Rotating**), write the content and click **Create**. The signature is added to new messages, and you can switch it off in the compose window.

## Optional: connect a shared team mailbox

Only a company admin can do this, and only for Office 365.

1. At the top of **Email Integration**, find **Company Shared Mailbox**.
2. Enter the **Shared mailbox address**. You need Full Access and Send As permission on that mailbox in Microsoft 365.
3. Click **Connect via Office 365** and sign in.
4. To make it the team default, switch on **Use as the default mailbox for the whole team**. Everyone can still switch to their own mailbox in the [Mailbox](https://enydea.com/en/documentation/mailbox.md).

## Check your work

Open **Mailbox** in the left menu. The top of the screen should say **Connected** with your address. Compose a message to yourself and check that it arrives.

## If the connection stops working

Connections can stop working, for example when your provider ends the sign-in. You will see **Not Connected** in the Mailbox, a message offering **Reconnect** when you send, or "This connection needs to be reconnected" on the shared mailbox card. Return to **Settings** -> **Email Integration** and click **Connect Account** (or **Reconnect**) again. A temporary Office 365 connection always ends after about an hour.

## Next steps

- Learn the screen: [Mailbox](https://enydea.com/en/documentation/mailbox.md).
- Send bulk email: [Set up a bulk email domain](https://enydea.com/en/documentation/tutorial-set-up-bulk-email-domain.md).
- Let customers book meetings: [Scheduling and booking links](https://enydea.com/en/documentation/scheduling-and-booking-links.md).