Troubleshooting common problems

Last updated: 2026-10-02

Before you try anything else

Reload the page.
Check which account you are signed in to. If you use more than one, use Switch Account in the sidebar footer.
Check the Current Account field in the left sidebar. Many modules work on the relation you choose there.

A module says "Please select Relation", "No Relation Selected", or shows a blank page

Mailings, Social Media and Files show a message like this, and Visualization shows an empty page, until a relation is selected in Current Account. The list there contains only marketing relations.

Open Relations and open your own company, or create it.
Tick Marketing Relation. Only company admins can do this.
Select that relation in Current Account in the sidebar.

If you see the message To many Marketing Relations (sic), your subscription has no marketing accounts left. See Plans and billing. See also Navigating Enydea.

What you see	What to do
Create Account stays greyed out when you register with an e-mail address	The password must have at least 8 characters, with an upper-case letter, a lower-case letter, a digit and one of `@ $ ! % * ? &`. If the password is valid and the button stays grey, register with one of the social buttons (Google, Facebook, LinkedIn or Microsoft) instead.
Set new Password stays greyed out on the password reset page	Fill in your e-mail address, use a password that meets the same rules (8+ characters, upper and lower case, a digit and one of `@ $ ! % * ? &`) and type it again identically under Repeat Password. If it stays grey, write to [email protected] and ask for a reset.
Registration failed: Unknown error	The e-mail address or the full name is probably already in use. Each can be used once.
Reset Email send appears even for an address you did not register	The message is shown for every address. Check the spelling and the spam folder.
Account blocked or not verified check your mailbox!	Open the e-mail with the subject Thank you for registering and click the link in it.
Subscription Expired, Unpaid or Not Found	See Plans and billing.

Mailbox and email

Not Connected - Setup in Settings in Mailbox: connect an account under Settings -> Email Integration. See Connect your mailbox.
The connection stops working. Reconnect it under Settings -> Email Integration. A connection made with Temporary connection (no admin approval) lasts about an hour.
Connecting a Google account does not finish. Use IMAP / SMTP (other provider) with the Gmail app password preset instead.
A mailing cannot be scheduled. The campaign shows what is missing: From field missing, Subject field empty, Missing mail content, Missing Send date, or Send date must be in the future.
Nobody receives a campaign. Bulk mail needs a verified sending domain. See Set up a domain for bulk email.

Booking links and contracts

You cannot create a booking link, or it has no times. Booking links need an Outlook calendar. Connect it under Settings -> Email Integration -> Outlook Calendar. This is a separate permission from your mailbox. Google calendars are not supported. See Scheduling and booking links.
A signer cannot open the contract. Before you send a real contract, send one to yourself and check that the link in the e-mail opens the signing page. If it does not, contact [email protected]. See Contracts and e-signing.

A social account shows an old date under Valid until. Click Reconnect. Access to Meta, LinkedIn, X and Pinterest expires and needs to be renewed.
YouTube appears in the post form but cannot be connected. YouTube posting is not available.
WhatsApp media upload says coming soon. Send text and templates for now.
A new Google Ads campaign is not running. Campaigns are created PAUSED and without ads. See Google Ads tutorial.
The connector shows an error message. See the table at the end of AI assistant connector.

Importing contacts

Spreadsheet import is in Settings -> Upload to CRM; the steps are in Import contacts. The Setup Wizard step "Import CRM" does not import your file. Use the Upload to CRM tab instead.

The drop-downs are empty. They fill after you choose a file. Scroll down to Upload small file, drag your .xlsx onto the grey area or click Choose file. The screen asks for standard .xlsx files.
Rows were skipped. The summary at the top of the tab lists each skipped row and why, for example "no company name". Fix those rows in your file and upload it again; rows that already imported are not duplicated.

Dashboard, notifications and settings

Create your first video and Play around with the image creation tool on the dashboard card open an empty page. Use Visualization in the left menu.
A notification of the type Channel opens an empty page. Open Social Media yourself.
A shortcut to a Settings tab lands on the neighbouring tab. Click the tab you want. In Invoices, click Load Invoices if the list is empty.
The Setup Wizard opens again on every visit to the dashboard. Finish it, or close the Welcome to Enydea card on the dashboard. See Setup Wizard.

Images and video

The image size you picked is ignored. In the Image AI Tool, Image Size only applies after you apply a Smart Preset.
The save dialog rejects a name. Names accept letters, digits, hyphens and underscores, without spaces.
There is no video file after clicking Render. The round Render button only redraws the preview. Make the file with Convert to video.
A video from the AI Video Pipeline is missing under Videos in Files. Look under all files.

Language

Some screens stay in English when the app is set to Dutch, German or French: Social Media, Google Ads, Action Items, Chats, Files and AI Agents, and parts of Leadfinder, Mailbox and Advertising. Several menu names in the translated apps are translated word for word, so check the English name when a page of this documentation does not match your menu. See Welcome to Enydea.

Still stuck

Write to [email protected]. Say which page you were on, what you clicked and what you saw.